This week saw big changes in customer service thanks to new AI tools. AI agents are now handling most customer questions without human help. In fact, 95% of customer chats will be with AI this year. Companies like Delta Airlines and Lloyds Bank are using these smart helpers to make service faster and better.

OpenAI launched a new ChatGPT Agent that can do many computer tasks for people, like shopping online or making slideshows. But researchers found some therapy chatbots might give bad advice, showing we need to be careful.

Almost all tech bosses (93%) plan to build custom AI helpers soon. Customers like them because they solve problems quickly - 69% of people prefer AI for simple issues.

New tools from Amazon's AWS help businesses create these AI agents more easily. As one expert said, these systems understand what you want and give answers that feel human.