This week saw AI agents transform customer service across industries. AI shopping assistants like Perplexity Shopping and Agora helped people find products faster, with users viewing 12% more pages and staying 8% longer on sites. Companies using real-time AI analytics improved customer happiness by solving problems quickly.

In healthcare, AI tools helped doctors choose medicines faster while avoiding harmful side effects. New rules for AI safety focused on keeping data private and stopping fake information, helping businesses trust AI more.

Alibaba’s Qwen2 model brought cheap AI helpers to small businesses worldwide, especially in non-English countries. Meanwhile, Krisp’s accent-changing AI made calls clearer for global teams.