AI agents directory for customer service managers: Access solutions verified by top AI agency partners and automation specialists.

AI Agents for customer service managers | AI Agent Store

Agentforce Service Agent, formerly known as Einstein Service Agent, is Salesforce's fully autonomous AI agent designed to revolutionize customer service interactions. Built on the Einstein 1 Platform, it leverages large language models (LLMs) to comprehend and act upon a broad spectrum of service issues without the need for preprogrammed scenarios. This capability enables businesses to provide efficient, 24/7 customer support across various channels, including self-service portals and messaging platforms. Agentforce Service Agent ensures data privacy and security through the Einstein Trust Layer, allowing companies to set clear parameters and seamlessly escalate complex cases to human agents when necessary.

Agentforce Service Agent

agentforce-service-agent

An autonomous AI agent by Salesforce that enhances customer service by understanding and resolving a wide range of issues without preprogrammed scenarios.

Taalk is an innovative startup specializing in AI-driven conversational agents designed to enhance and automate customer interactions. Their platform enables businesses to deploy AI agents capable of engaging customers through voice calls, SMS, email, and other channels, thereby streamlining communication processes and improving operational efficiency. Taalk emphasizes compliance with regulations such as the Telephone Consumer Protection Act (TCPA) and integrates seamlessly with existing systems, including CRM platforms, to provide a comprehensive solution for business automation.

Taalk

taalk

An AI-powered platform offering advanced conversational agents to automate and scale customer engagement across multiple channels.

Quant is at the forefront of AI-driven innovation, providing a suite of advanced digital solutions designed to enhance customer service and deliver superior results to stakeholders. Their enterprise-ready, multi-agent Agentic LLM platform supports multi-channel interactions—including chat, voice, SMS, and avatar-based experiences—enabling seamless and intelligent customer engagements. By utilizing parallel processing, Quant’s AI agents collaborate to engage in meaningful conversations, improving customer satisfaction across industries such as banking, financial services, healthcare, and government. The platform supports over 100 languages, ensuring global reach and effective communication.

Quant

quant

An AI-driven platform offering enterprise-ready, multi-agent solutions to revolutionize customer interactions across various channels.

Echo AI is the first generative AI-native Conversation Intelligence platform designed to analyze every customer interaction across various channels with human-level depth. By leveraging advanced large language models (LLMs), Echo AI provides leaders with critical strategic insights that enhance growth and retention. The platform supports multiple third-party and hosted LLMs, ensuring access to the latest AI advancements. With capabilities for instant analysis and prompt-level customization, Echo AI enables businesses to uncover hidden customer insights, automate quality assurance, and integrate seamlessly with existing tools to optimize customer engagement and operational efficiency.

Echo AI

echo-ai

A generative AI-native Conversation Intelligence platform that transforms customer conversations into actionable insights to drive business growth.

HumAIns, developed by Inpris, are proactive conversational AI autonomous agents designed to revolutionize business engagement by integrating human-like conversational abilities with real-world actions and API activations. This fusion enables HumAIns to perform tasks that were once exclusive to humans, providing a VIP experience for customers and enhancing team capabilities. Utilizing a cognitive architecture based on machine learning and proprietary algorithms, HumAIns can reason, understand themselves, and learn on the job, becoming experts in their domains and offering proactive leadership in processes.

HumAIns

humains

Proactive conversational AI agents that combine human-like qualities with AI capabilities to perform tasks traditionally handled by humans.

Phoenix AI Assistant is an AI-driven customer service platform designed to automate interactions across various channels, including calls, text messages, emails, and Slack messages. By uploading instructions and contextual materials in plain language, organizations can train virtual agents to handle conversations naturally, summarize action items, and execute common digital tasks under human supervision. The platform aims to enhance operational efficiency by providing a pay-as-you-go pricing model and performance comparable to well-trained human agents.

Phoenix AI Assistant

phoenix-ai-assistant

A customizable AI-powered customer service platform that automates conversations, summarizes action items, and executes digital tasks under human supervision.

Magick is an innovative Artificial Intelligence Development Environment (AIDE) that empowers users to build sophisticated AI agents and systems without the need for coding. It offers a visual node-graph editor, facilitating intuitive development and making AI creation accessible across various industries. Magick supports rapid prototyping and deployment of AI solutions, integrating seamlessly with multiple platforms and services. Its open-source nature allows for extensive customization and scalability, catering to both beginners and experienced developers aiming to harness AI capabilities efficiently.

Magick

magick

An open-source, no-code AI development platform enabling users to create, deploy, and scale advanced AI agents and applications through a visual interface.

Airkit.ai is a low-code platform that empowers businesses to create AI-driven customer engagement applications seamlessly integrated across various channels, including web, mobile, voice, and email. Utilizing OpenAI's GPT-4, Airkit.ai's solutions are designed to autonomously resolve a wide array of customer inquiries, such as order status updates, returns, and product support, thereby enhancing customer satisfaction and operational efficiency. In October 2023, Salesforce announced its definitive agreement to acquire Airkit.ai, aiming to integrate its capabilities into Salesforce's Service Cloud to advance AI-driven customer experiences.

Airkit.ai

airkit-ai

A low-code platform enabling businesses to build AI-powered customer engagement applications across multiple channels.

Narrot is an AI-driven customer support automation tool designed to deliver human-quality interactions around the clock. By leveraging advanced language models, Narrot comprehends customer inquiries and formulates appropriate responses, effectively automating routine support tasks. This automation enables businesses to significantly reduce operational costs—by up to 95%—while maintaining high-quality customer service. Narrot integrates seamlessly with existing systems, offers customizable responses to align with brand voice, supports multiple languages, and includes a protection layer against incorrect AI-generated responses. For complex issues, Narrot is programmed to escalate inquiries to human agents, ensuring comprehensive customer support.

Narrot

narrot

An AI-powered customer support automation agent that provides 24/7 human-quality interactions, reducing operational costs and enhancing customer satisfaction.

Hume AI is a research lab and technology company dedicated to creating AI systems that serve human goals and emotional well-being. Their flagship model, Empathic Voice Interface (EVI) 2, is a voice-to-voice AI model capable of engaging in rapid, fluent conversations, understanding users' tones, and generating diverse vocal expressions. EVI 2 can emulate various personalities, accents, and speaking styles, enhancing human-computer communication by enabling AI systems to comprehend and respond to the emotional nuances of human speech. Hume AI emphasizes ethical AI development, guided by The Hume Initiative, a set of principles ensuring AI alignment and empathy.

Hume AI

hume-ai

Develops emotionally intelligent AI systems that understand and respond to human emotions through voice interactions.

Vinsi AI provides a comprehensive AI-driven phone solution capable of managing a wide range of business calls, including inbound customer service inquiries and outbound sales calls. Utilizing advanced artificial intelligence, Vinsi AI agents deliver natural-sounding, multilingual interactions, ensuring consistent and efficient customer experiences. The platform is designed for quick deployment, integrating seamlessly with existing workflows to reduce operational costs and improve customer satisfaction. Vinsi AI's technology is adaptable across various industries, offering a scalable solution for businesses seeking to enhance their customer service operations.

Vinsi AI

vinsi-ai

A full-service AI phone solution offering AI-powered agents to handle various business calls, enhancing customer service efficiency and satisfaction.

Cognigy is a leading Conversational AI platform that empowers enterprises to develop, deploy, and manage AI-driven customer service agents for both chat and voice interactions. By integrating advanced Natural Language Understanding (NLU) and Large Language Models (LLMs), Cognigy facilitates the creation of intelligent virtual agents capable of delivering personalized and efficient customer experiences. The platform offers a visual AI Agent Manager for intuitive design and orchestration, supports seamless integration with existing contact center and CRM systems, and ensures data security and compliance with standards like GDPR. Cognigy's flexible deployment options, including on-premises and cloud-based solutions, cater to diverse enterprise needs, enhancing customer engagement and operational efficiency.

Cognigy

cognigy

An enterprise-grade Conversational AI platform enabling the creation and management of AI-powered customer service agents across multiple channels.