This week, AI agents are changing how businesses work worldwide. Companies are using digital workers to handle tasks like customer service and data analysis. A new report from Microsoft and LinkedIn shows that early adopters are leading the way in training employees and using AI tools effectively. In the US, jobs like insurance adjusters and credit analysts are seeing big changes because AI can now do parts of their work faster.

Salesforce introduced a tool called Agentforce that lets teams build AI agents for marketing and sales tasks. This helps workers focus on creative ideas instead of repetitive jobs. Leaders are being urged to support staff with more training, as 92% of companies plan to invest more in AI this year.

While some jobs may shrink, experts say AI could boost productivity by 20% in the next decade. This means workers might get more done in less time, leading to faster economic growth. However, businesses must balance AI tools with human skills to avoid losing the “human touch” in services.