This week, AI agents are changing how businesses handle customer service. Companies like Google and Walmart are testing new tools that let AI act as customers. Google’s ‘Ask for Me’ lets users send AI to call businesses and ask questions. Walmart plans to use AI ‘super agents’ to improve service. Experts predict 15-20% of revenue will come from machine customers by 2030. Meanwhile, a new U.S. bill aims to protect jobs by requiring companies to tell customers if they’re talking to AI and where call centers are located. Researchers also found AI chatbots often give confident but wrong answers, which could confuse users.