February 20, 2025 — The AI agent landscape saw major strides today as NTT DATA launched its Smart AI Agent™, targeting $2 billion in revenue by 2027 through multi-agent collaboration, task automation, and user-in-the-loop optimization. Meanwhile, Salesforce doubled down on its Agentforce 2.0 ecosystem at a high-profile event, showcasing pre-trained autonomous agents for CRM workflows and emphasizing interoperability with rivals like Workday (HR/finance automation), ServiceNow (ITSM orchestration), and SAP (enterprise-wide data governance). Analysts highlighted growing competition in cross-functional agent coordination, with vendors leveraging proprietary data clouds and low-code tools to dominate niche automation markets.